Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At St Mary's Medical Centre we started the Friends and Family test in December 2014, please see our results below.


FRIENDS & FAMILY TEST RESULTS

  • 45% Extremely Likely
  • 23% Likely
  • 11% Neither Likely nor Unlikely
  • 11% Unlikely
  • 7% Extremely Unlikely
  • 4% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jul 2017 332012763
Jun 2017 1361521
May 2017 000000
Apr 2017 100000
Mar 2017 200000
Feb 2017 100000
Jan 2017 100000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

Courteous, professional health services
Posted on: 06/07/2017

Super doctors!
Posted on: 05/07/2017

I've always had a good service. If I genuinely need an appointment urgently I have been able to to get one. I am able to book non-urgent appointments online and request repeat prescriptions and have then sent to a local pharmacy where I can collect them. All the staff are friendly and helpful.
Posted on: 03/06/2017

I'm really happy with the service I've received from this practice and will of course recommend them to family and friends. Keep up the good work!
Posted on: 06/02/2017

Excellent care with holistic patient-first practice. I have a selection of chronic conditions and each one has been addressed both individually and in conjunction with the other ones; I have always felt safe and understood at ST Mary's Medical Centre.
Posted on: 31/01/2017

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